💬 GCSEase Support & Knowledge Base
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How do I book a 1-to-1 or group tutoring session?
You can browse our educators on the Meet the Expert Tutors page or go directly to Secure Booking. Both individual 1-to-1 sessions and collaborative small-group bookings are available—simply sign up or log in through your parent/pupil portal to schedule your session.
How do EAL (English as an Additional Language) pupils sign up and book lessons?
EAL pupils sign up through the exact same Parent & Pupil Sign Up profile as all other learners. Once registered, you can select English as an Additional Language (EAL) when filtering tutors or booking sessions, and track proficiency progress directly from your standard portal.
How do I join my scheduled online whiteboard session?
Log in to your GCSEase Portal and navigate to the My Schedule tab. 15 minutes before your lesson begins, a Join Session button will appear next to your booking. Clicking this launches the interactive whiteboard securely in your browser—no downloads required. Want to test it first? Try our Free Demo Whiteboard.
How do subscriptions to the Core Subject Learning Hub work?
The Core Subject Learning Hub is available as a flexible monthly plan (£9.99/month) or a discounted annual plan (£99.99/year). Your subscription unlocks 24/7 access to 280+ Netflix-style lessons, the Virtual Science Lab (all 23 required practicals), revision roadmaps, regenerating 15-question quizzes, and our read-aloud AI Tutor. You can cancel at any time from your account settings.
What if I need to cancel or reschedule a tutoring session?
We require a minimum of 24 hours notice for cancellations or rescheduling to avoid being charged for the session. You can manage your bookings or message your tutor directly inside your parent/student portal.
Are live online tutoring sessions recorded?
Yes! Every live 1-to-1 and group whiteboard session is automatically and securely recorded for both safeguarding and revision purposes. Students and parents can re-watch past lessons at any time inside the Past Lessons tab of their portal.
Can my child cheat using the AI learning tools?
Absolutely not. Our AI Tutor is strictly programmed as a guided teaching assistant. Students can screenshot a tricky question and paste it into the chat, and the AI will break down the steps, explain the underlying concept, or read it out loud—but it will never simply hand over final answers to copy.
How does the Digital Workbook work?
The Digital Workbook is an interactive online canvas where students complete essays, grammar drills, and structured exercises. It auto-saves work in real time so tutors can review progress and leave targeted feedback directly on the page.
How do I communicate with my child's tutor?
You can message any tutor before booking using the 💬 Message button on the Find a Tutor page, or use the built-in secure messaging system inside your parent/student portal to discuss homework, goals, or upcoming sessions without sharing personal phone numbers.
I am a tutor. How do I join GCSEase and set my availability?
You can apply via our Tutor Application Page. Once your qualifications and DBS check are verified, you can log into the Teacher Dashboard to set your hourly rate, working days/hours, and subjects—and access your built-in Teacher AI co-pilot for lesson planning.
I am a tutor. When and how do I get paid?
Tutors are paid securely via direct bank transfer at the end of each working week. You can track all completed 1-to-1 and group hours alongside expected payouts in real time on your Teacher Dashboard.
Still have a question?
Our UK support team is happy to help parents, students, and tutors with bookings, subscriptions, or technical queries.